Delivery & returns
Outlining our shipping and returns policies.
Delivery
We aim to process and dispatch orders as efficiently as possible, with standard delivery typically taking 2–3 working days. Orders are delivered using a courier partner, although delivery timing may vary depending on order type, order volume, operational demand, and location.
For cut lengths, dispatch timing will depend in part on activity within our cutting operation. Most orders will leave the next working day, although dispatch timing may vary depending on cutting requirements and operational demand. If you need your order sooner, please contact us directly and we will do our best to advise on availability and any expedited delivery options where possible.
Delivery charges are calculated according to the size of your order and the destination. In some cases, delivery pricing may vary more significantly for remote or higher-cost locations. Any applicable delivery charges will be reflected during the ordering process where possible.
Delivery times and availability
Delivery times are quoted in good faith and are intended as a guide rather than a guaranteed service level, unless expressly agreed otherwise. Standard lead times may be affected by production flow, cutting requirements, order volumes, stock position, carrier capacity, destination, and location.
Where a product requires cutting to order, additional processing time may apply. We recommend placing your order in good time, particularly where materials are required for scheduled fitting, upholstery, manufacturing, or project work.
If your order is urgent, please contact us directly. We will always try to advise on the most practical route and, where feasible, support faster fulfilment.
International orders
International orders are handled on a case-by-case basis. In many instances, the most appropriate route will be through one of our distributors. However, some orders may also be supplied directly, depending on location, order size, and the most practical fulfilment method.
Freight costs for international supply vary depending on destination, quantity, and shipping requirements. Customers may also arrange their own collection if preferred.
Because international supply routes can vary, we recommend contacting us directly before placing an order. This allows us to advise on the most suitable option, whether that is distributor fulfilment, direct supply, or customer-arranged collection.
Important information about fault tags
Where possible, we aim to avoid supplying material in numerous cut lengths. In some cases, rolls may include fault tags, and where this happens an additional 0.2 linear metres per tag is allowed to account for the marked section.
This approach helps preserve longer continuous lengths, as faults can often be cut around during use. However, if your project requires an uninterrupted length of material, please let us know before ordering or as soon as possible after placing your order. We will then do our best to supply material without tags where possible.
Checking your order on arrival
Please inspect your order as soon as reasonably possible after receipt. This includes checking that the product, quantity, colour, and condition are correct before the material is cut, fitted, installed, or otherwise put into use.
If there is any issue with the material supplied, please contact our Quality team promptly at quality@ambla.com, providing your order details and, where appropriate, supporting photographs. Early notification helps us assess the issue correctly and respond as efficiently as possible.
Returns
Ambla ecommerce orders are non-returnable unless there is a fault. For this reason, please check your product selection, quantity, colour, and finish carefully before placing an order.
If you are unsure, we recommend ordering an individual swatch sample first. Physical samples are the most reliable way to assess colour, texture, and suitability before purchase.
Faults, damage, or supply issues
If you believe material has been supplied incorrectly, arrives damaged, or presents a quality-related issue, please contact our Quality team at quality@ambla.com as soon as possible after delivery. Please include your order reference, a description of the issue, and photographs where relevant.
Please do not cut, process, upholster, install, or otherwise use the material once an issue has been identified, as this may affect assessment. We will review the information provided and advise on the appropriate next steps.
Samples and order confidence
To help you order with confidence, individual swatch samples are available before purchase. These can be used to assess colour, texture, and general suitability prior to ordering material.
Trade customers may also be eligible to receive swatch books. If you require broader sampling support or larger-volume purchasing, please refer to the Trade Account section or contact the team directly.